Shipping Policy
Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- Custom orders may take additional time, depending on the complexity and availability of materials.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
We offer multiple shipping options to ensure safe and timely delivery:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- International Shipping: 10-21 business days (varies by destination)
Once your order is shipped, you will receive a tracking number via email
Shipping Costs
- Shipping charges are calculated at checkout based on weight, destination, and selected shipping method.
- Free shipping may be available on orders above a specified amount (check our latest offers).
- International orders may be subject to customs duties, taxes, or additional fees, which are the buyer’s responsibility.
Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- Some locations may have restrictions on gemstone imports. Please check your local regulations before ordering.
Lost or Delayed Shipments
- If your package is delayed, please check the tracking details before contacting us.
- Sparkler Gems Faceting is not responsible for delays caused by customs, weather, or courier service issues.
- If your package is lost in transit, contact us, and we will assist in resolving the issue.
Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, report the issue within 48 hours of delivery with photos.
- We will arrange for a replacement or refund as per our return policy
Contact Us
For any shipping-related inquiries, reach out to our support team at [email protected] or 0300 9592688.
