Shipping Policy

Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Custom orders may take additional time, depending on the complexity and availability of materials.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

We offer multiple shipping options to ensure safe and timely delivery:

  • Standard Shipping: 7-14 business days
  • Express Shipping: 3-7 business days
  • International Shipping: 10-21 business days (varies by destination)

Once your order is shipped, you will receive a tracking number via email

Shipping Costs

  • Shipping charges are calculated at checkout based on weight, destination, and selected shipping method.
  • Free shipping may be available on orders above a specified amount (check our latest offers).
  • International orders may be subject to customs duties, taxes, or additional fees, which are the buyer’s responsibility.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses.
  • Some locations may have restrictions on gemstone imports. Please check your local regulations before ordering.

Lost or Delayed Shipments

  • If your package is delayed, please check the tracking details before contacting us.
  • Sparkler Gems Faceting is not responsible for delays caused by customs, weather, or courier service issues.
  • If your package is lost in transit, contact us, and we will assist in resolving the issue.

Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, report the issue within 48 hours of delivery with photos.
  • We will arrange for a replacement or refund as per our return policy

Contact Us

For any shipping-related inquiries, reach out to our support team at [email protected] or 0300 9592688.

 
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